Here at Argento Global Solutions Ltd (trading as Fire safety Stick), we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by DPD, TNT, Fed Ex or Royal Mail First Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 2-3 days.
What’s more, any order that we receive before 11am on a working day will be despatched on the same day!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.
Currently for most orders standard shipping cost £5.00 flat rate. However for large orders there may be additional costs depending on the weight and size of your order. Orders will be sent by couriers and should take 1 – 2 working days for delivery.
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
- AB31 – 38, AB41 – 45, AB51 – 56.
- FK19 – 20
- HS1 – 9
- IV1 – 32, IV36, IV40 – 49, IV51 – 56
- KA27 – 28
- KW1 – 17
- PA20 – 49, PA60 – 78, PA80 – 88
- PH1, PH5 – 10, PH15 – 26, PH30 – 44
- ZE1 – 3
Postage cost £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.
Postage cost £7.95 or more item(s) will be sent using DHL or FedEx and should be with you within 2 – 3 working days.
How will my item(s) be sent to Republic of Ireland.
We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx or DHL.
How will my item(s) be sent Western Europe?
All items will be sent using DHL or Fex Ex so that all items are traceable.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will my item(s) be sent rest of the World?
Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.
Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
Currently we only ship to UK mainland, Northern Ireland, Channel Islands.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help.
If your order has been dispatched with DPD, TNT, Fed Ex or DHL then we can track and trace it using their online system. During this time we will keep you up to date with progress from the tracking information. If it can not be tracked by our couriers and is declared lost in transit, we will ensure a replacement shipment is made.